Appointments

To make an appointment visit our Consulting Room.

You can book online at any time by registering here, you can telephone the surgery or call in at reception.

Once registered for the online service you can book and also cancel appointments even when the surgery is closed. If you have booked an appointment please arrive and check in at reception or on the touch screen in good time to see the doctor.

If you have booked an appointment but subsequently become better, or you cannot attend, please contact us or use the online service to cancel the appointment. We can then offer your time to another person.

Text Message Reminders

Appointment confirmations and reminders can be sent to you via a text message – please ensure we have the correct mobile telephone number for you. If you do not wish to use this service you may chose to opt out.

Updated information about our appointments from April 2019

As a result of this exceptional demand, we have restructured our appointment system to try and increase the number of routine bookable GP appointments. The changes will also allow improved means of communicating with your GP without necessarily seeing or speaking to them directly. This system will be implemented over the next few weeks. Our receptionists will do their best to signpost you to the most appropriate avenue to help deal with your query or problem. We can also text information to patients so do please let reception know if you would like to opt in to this service.
There will be a change to a Morning Only Telephone Triage system between 8-11 am if you need to speak to a GP urgently or request a home visit. We will assess your problem via telephone and if necessary, book a same day face to face appointment with a GP, Nurse or Paramedic Practitioner. This will enable us to prioritise the most unwell patients and serious medical problems that require our attention quickly. The practice will still accept same day triage calls after 11am from:

  • Other health professionals worried about a patient
  • Under 5s whose parents are concerned about a new or deteriorating illness
  • Patients who are undergoing cancer treatment (chemotherapy)
  • Patients who are having palliative (end of life) care
  • Patients who are on medication that suppresses their immune system
  • Anyone concerned about a particularly vulnerable patient

Please note that Home Visits are for housebound patients (unable to leave the house unless in an ambulance) or palliative care patients only. Patients who are able to travel in a car must make their own arrangements to attend the surgery.

In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain, you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at: 

Home Visits

You will often be seen by a doctor more quickly if you can attend the surgery where examination facilities are better. The time taken for a home visit is around four times that for a surgery consultation. Please only request a visit if it is really necessary.

If you are unable to come to the surgery to be seen please telephone reception as early in the day as possible to request a home visit. The receptionist will pass your request to the doctor on call.

Please be prepared to give some information about your problem as well as your name, address and telephone number. This allows the doctors to prioritise calls and deal with urgent calls promptly.

Extended Hours

We provide extended hours surgeries for doctor and nurse appointments. The surgery is open until 20:00 on Wednesday and 19.00 on Monday, Tuesday, Thursday and Friday.

Please contact reception to book an appointment or book using our online booking service. Please be aware that these appointments are provided to meet the needs of patients who find it more difficult to attend during our normal surgery hours.

Urgent Appointments

If you feel that you need an urgent appointment with your doctor please ring us as early as possible during the day. You will be seen on that day but you may not necessarily be able to see your own doctor.

We operate a telephone triage system in the afternoon where the duty doctor will call you back to offer advice, treatment or to book you an appointment to be seen. Please be ready to give some information to the receptionist when you call so that she can make this information available to the doctor to help prioritise urgent cases. You will be seen on that day but you may not necessarily be able to see your own doctor.

In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain, you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at:

Royal Surrey Hospital
Egerton Road
Guildford
GU2 7XX
Tel: 01483 571122

For such emergencies it is quite appropriate to dial 999.